Booking Policy
Phone Bookings
- All appointments booked by phone must be confirmed via the link sent through SMS or email within 15–30 minutes. Unconfirmed requests will be automatically canceled.
Credit Card Validity
- If a card on file is declined or there are any unpaid fees, clients may be kindly asked to update their payment method, settle the balance, and pay a deposit before booking future appointments.
Appointment Confirmation
- A credit card is required to secure your appointment. Unconfirmed bookings may be canceled.
Scheduling
Please provide 24 hours’ notice for any changes or cancellations.
- If you are running 10+ minutes late, please call to inform us.
- Last-minute rescheduling may be treated as a no-show.
Fees
Late cancellation and no-show fees apply and are non-refundable.
- Late cancellation and no-show fees will also apply to same-day bookings.
- Frequent no-shows or late cancellations may result in mandatory prepayment or deposit for future appointments.
Services All services are final and non-refundable.
Technician Requests
- While we try to honor requests, specific technicians cannot be guaranteed.
Duplicate Appointments
- If you accidentally book more than once, please contact us immediately.
- We are not responsible for fees due to duplicate bookings.
Group Bookings
- We will try to accommodate group seating, but group placement is not guaranteed.
Cancellation & Refusal Policy
- Please cancel or reschedule at least 24 hours in advance to avoid charges.
- Late Cancellation: Cancellations made within 24 hours of your appointment will incur a 50% service fee.
- No-Show Policy: A no-show occurs when a client is more than 10 minutes late without notice or does not show up at all. This will result in a 100% service fee.
No-Show Policy No-shows and same-day cancellations will result in a fee.
Right to Refuse Service We reserve the right to refuse service to anyone, including but not limited to
- Clients who are 15 minutes late or more without notice.
- Those who exhibit rude, aggressive, or inappropriate behavior.
- Clients with open or infected wounds.
- Those showing contagious nail or skin conditions.
- Clients who are in a poor health condition that may pose a risk to themselves or others.
- Clients with a history of repeated no-shows or late cancellations.